Delivery Policy
Effective Date: 1 October 2024
This Delivery Policy outlines how Dentalities handles the shipment of orders placed on our platform. By placing an order, you agree to the terms described below.
1. Delivery Coverage
1.1. Dentalities currently delivers to addresses within Indonesia. Delivery availability may vary depending on the destination area and selected courier service.
2. Delivery Providers
2.1. We partner with third-party courier services to deliver your orders. Available delivery providers will be shown at checkout and may include JNE, Go Send, and other carriers depending on your delivery address.
2.2. You may select your preferred delivery provider and service type at checkout, subject to availability for your area.
3. Delivery Charges
3.1. Delivery fees are calculated based on the destination address, package weight, and selected courier service. The applicable fee will be displayed clearly at checkout before you confirm your order.
3.2. Delivery charges are the responsibility of the Customer unless a free shipping promotion is applied.
4. Estimated Delivery Time
4.1. Estimated delivery times are provided at checkout and are for reference only. Typical delivery times are 1–2 business days for standard services, subject to the courier’s schedule and your delivery area.
4.2. Dentalities is not responsible for delays caused by the courier, natural disasters, public holidays, or other unforeseen circumstances beyond our control.
4.3. Custom or made-to-order products (such as the Custom Self-Ligating Bracket Kit) require an additional 2 working days of processing time before dispatch.
5. Self-Pickup
5.1. Customers may choose to pick up their order directly from our warehouse. The self-pickup option and available time slots will be displayed at checkout if applicable.
5.2. Please bring a valid ID and your order confirmation when collecting your order in person.
6. Delivery Address
6.1. Products will be delivered to the address specified in your order. Please ensure that the address is accurate and complete, including the correct postal code.
6.2. Dentalities is not responsible for failed deliveries resulting from an incorrect or incomplete address provided by the Customer.
7. Non-Receipt of Products
7.1. If you do not receive your product by the expected delivery date, please contact us within 3 days of the expected date. Failure to report non-receipt within this period may be considered acceptance of the product.
8. Contact Us
8.1. For delivery-related inquiries, please contact us at:
- Email: ask@dentalities.shop
- Phone: 0812-1204-9191