Return & Refund Policy
Effective Date: 1 October 2024
At Dentalities, we want you to be satisfied with every purchase. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
1.1. Products may be returned within 30 days from the delivery date if they are:
- Defective or damaged upon arrival.
- Fundamentally different from the description on our platform.
1.2. Products must be returned in their original condition, including original packaging, accessories, and documentation.
2. Return Process
2.1. To initiate a return, please contact Dentalities through the platform within the 30-day return window.
2.2. Our customer service team will review your request and provide instructions for returning the Product.
2.3. Dentalities reserves the right to reject returns that do not meet the eligibility criteria stated in Clause 1.
3. Refunds and Replacements
3.1. Upon successful verification of the returned Product, Dentalities may offer one of the following at its discretion:
- A full refund to the original payment method.
- A repair of the defective Product.
- A replacement with the same or equivalent Product.
3.2. Refunds will be processed via the original payment method. Please allow up to 60 days for the refund to be completed, depending on your bank or payment provider.
4. Non-Returnable Items
4.1. Certain Products may be non-returnable due to hygiene, safety, or regulatory reasons. These will be clearly marked on the Product page at the time of purchase.
5. Contact Us
5.1. If you have any questions about our Return & Refund Policy, please contact us at:
- Email: ask@dentalities.shop
- Phone: 0812-1204-9191